How do I know freestanding products are right for me? If you need a quick, affordable solution for your outdoor space without the hassle of a new installation, our freestanding products are right for you! Explore our fantastic selection of freestanding products available in our Online Shop. What age group are products suitable for? Our products are suitable for children of all ages, from nursery all the way through to year 6. What are the lead times for delivery? Our typical lead time for Online Shop products is approximately 2-4 weeks from date of order. However, please note that delivery times may vary, especially during peak periods. How do I pay and when is payment due? Once your order is placed, our Accounts Team will issue an invoice with payment due within 7 days from delivery of your new equipment. Please note we do not accept credit card payments. If you have any questions, please contact our friendly team on 0808 168 2032 or info@educationalplayenvironments.com. Do I need to provide a purchase order? Once you have added products to your basket, you can finalise your order online in a few simple steps. Here you can enter your order reference and any additional order notes. Is a site visit required? Our Online Shop products are freestanding which means there is no need for a site visit. With no groundworks or installation required you can simply position your equipment in your chosen location. We recommend creating dedicated zones such as Active Play, Sand & Water, Quiet Area etc within your playground. Will safety surfacing be required? No, all products have a fall height of less than 0.6m so no safety surfacing is required. Do the products require assembly? While most of our products arrive fully assembled, certain large freestanding items may require some self-assembly. Full installation instructions will be included with these items. Our product descriptions will state if any self-assembly is required. How will my products be delivered? We will be in touch to arrange a convenient delivery date via an independent courier service. We recommend having two people present to accept the delivery. Equipment will be offloaded as close to your area as possible. Please note we are not responsible for moving the equipment to your desired location. How long do you guarantee the products for? The duration of our product guarantee varies based on the materials used. Most of our wooden structures come with a minimum 10-year warranty covering wood rot and insect damage. For specific warranty details on products of interest, please contact our friendly team on 0808 168 2032 or info@educationalplayenvironments.com. Do you offer bespoke products? Absolutely! If you have a design in mind or want an existing product tweaking, reach out to us with your specific request, and we’ll gladly explore how we can bring your idea to life. What safety checks have been made on this equipment? We make thorough safety checks and measure every nook and cranny to be sure that little fingers, toggles or hair cannot get stuck. All products follow the recommended safety regulations in EN1176. What is your returns policy? Our equipment is made to order, please let us know within 7 days if there are any issues with your new equipment. Where do you deliver to? We deliver to all of UK Mainland. Is there a delivery charge? No, all our Online Shop products include FREE delivery.